How to Get Better Response Regarding My Questions about Appointment and Slide-In?

So far I already open two questions:

https://premium.wpmudev.org/forums/topic/how-can-i-use-this-appointment#post-506394

and

https://premium.wpmudev.org/forums/topic/something-similar-like-slide-in-plugin-but-clickable#post-506482

your slogan is clearly stated: "Submit your support question via our simple form and receive a response within minutes"

so far, I don't get response within minutes..
What can I do to get better response from you guys?

Regards,
Aji