I am experiencing losing time in the forum and have a suggestion to save the time lost.
When I post a message I try to explain it as best I can.
After a while (anywhere from 1 hour to 24) I get a response, which is usually helpful. So I return a response.
While I am waiting, someone else, an Elite joins the thread and adds their help, but their "comment" becomes the next comment in the thread, and I respond to that comment because it's a good thing, so my response becomes the next in the thread - this new comment may be helpful but not necessarily actual "support", it's a passing comment, it's welcome, but it shouldn't hi-jack the conversation.
..>When Support returns and just answers the last comment, I miss out on the answer I need... so I have to re-post and try again (AGAIN!).
I'm not saying comments are not useful, they are! But I need Support to answer my question too.
My suggestion here, is to alter the software to allow a side-conversation - if a side issue comes up we can discuss it - but the main question isn't obscured.
In the meanwhile, without any code changes, I suggest when Support returns, to re-read the thread and avoid simply answering just the last comment. It causes me to re-post my question, and that sets me back, I lose valuable time.
If turnaround cannot be achieved under 1 hour, then Support, please re-read the question and follow the thread taking into account the question. I know it's not easy and things are complicated, but I need help.
I hope to think we can fix threads - in effect being hi-jacked - and improve turnaround time and make a better experience for all.