HTTPS - Helping hands from Expert to Expert needed

Hi WPMU-DEV Experts,

during installation of HTTPS from being totally logout of the site ... until 'nothing does go' anymore, now our provider is searching for help. Below request from Hosting Advanced Product Support

I am so sorry about what has happened to your site. One thing I would like you to do for us to try is to contact WPMU Dev to see if they may have the answer to this.

https://premium.wpmudev.org/blog/ultimate-guide-multisite/?rad=b&utm_expid=3606929-86.PHoDXYJeQYmWFQIujGOFZg.1&utm_referrer=https%3A%2F%2Fwww.google.com

"We try to restore a backup of your site from last week. Upon the backup completing now the WordPress multisite is showing:

- bestofthebestonly.org page isn’t working
- bestofthebestonly.org redirected too many times.

We have attempted to clear cookies and cache. Contacting our TopTier Advanced Support and no one is able to figure out what happened. WordPress version is 4.6.1. Is it possible anyone has experience with this issue and can point me in the right direction to fix it?"

If you need login credentials, we would like to provide FTP credentials.

Thank you in advance.
Steven

  • Kasia Swiderska
    • Support nomad

    Hello Steven,

    Did we provide any support for you regarding SSL installation? If yes would you mind posting threads where it was done?

    Did you hosting provider run quick plugin conflict test as illustrated in getting support manual (flowchart)? http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/
    Are there any redirects setup in htaccess? If yes, they need to be removed.

    Can your provider tell what were exact steps that lead to this issue - what was exactly done by them on your website?

    kind regards,
    Kasia

  • Steven Zimmerman
    • The Incredible Code Injector

    Hello Kasia,

    what a fast reply to our request. Many thanks for that. In response to your questions ...

    1) NO we never asked before for HTTPS support from WPMU DEV simply because the entire setup is done from our hosting provider. Recently we only informed you + Ash on another thread that we currently experience HTTPS issues.

    2) Will forward to our provider the question regards exact steps they did.

    3) Provider would love to forward to you FTP access would you be so kind helping them in order to get
    - a) backup restored and
    - b) our site up an running again.

    That would be really fabulous. Please be so kind request credential that we can forward them to you using 'different question'.

    Thank you.
    Steven

  • Ash
    • WordPress Hacker

    Hello Steven

    Well, we can try to help with restoring backup. But do you know in which form the back is now? Is it just a zip? And do you have database backup too?

    You can send me all details - site admin, ftp, cpanel etc.

    To send me details, please use our contact form: https://premium.wpmudev.org/contact/

    Select: I have a different question
    Subject: Attn-Ash (this ensures that it will be assigned to me)
    Details:
    1. Send all requested details
    2. Send a link of this thread so that I can track
    3. Send any other relevant link

    I will be happy to take a look :slight_smile:

    Cheers
    Ash

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.