[Hummingbird] broken images on homepage

So far I love your product! My site was pretty speedy except my homepage was taking forever to load. Found out that it was so image heavy, the images really needed to be resized, so I just started your trial today. The homepage is definitely more speedy, but contains several broken images. There is a sidebar that says something along the lines of the broken images are being optimized for their container, and this could take about 30 minutes. I'm getting a bit worried because it's been over an hour. I don't mind the wait, but I wanted to make sure the system isn't waiting on me to do something. Can you check the site for me? I use both smush and hummingbird. not sure which is correcting this, guessing smush.
Thank you!

  • Nahid
    • Tech Support

    Hey there Royal Fare !
    Hope you are having a great day!

    I took a look at your homepage and it seems the images are still not loading, which seems a bit odd. May I know if you are using any caching plugins on your site or any caching mechanisms on your server? If so, could you please clear the cache there? Moreover, if you're using Hummingbird's Page Caching feature, could you please clear its cache as well? After the cache is cleared, I'd request you to give it some time and see if that makes a difference.

    If nothing of the above helps, could you please grant Support Access from the WPMU DEV Dashboard plugin so that we can go in and take a closer look? This handy guide can help you do that. Please let us know here when it is granted.

    Hope this helps. We'll be looking forward to hearing back from you. Thanks!

    Kind regards,

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.