[Hummingbird] Cached page not being created by Hummingbird

Hummingbird is not creating a cache file for http://cylerity.com home page. It is creating a cache file for the page http://cylerity.com/case-study-new-objectives/ And it is creating a cached version of other sites on the same multisite install, such as http://eletrope.agency I have verified this by watching (via FTP) cache files being created and by inspecting the served HTML to look for the Hummingbird comment. I have deactivated, deleted, installed and reactivated the plugin. There are no other cache plugins installed. Support access has been granted for wpn03.eletrope.net

  • Adam Czajczyk

    Hello Ken

    I hope you're well and thank you for your question!

    I've accessed your site and enabled debugging in Hummingbird caching. There's a number of "cases" reported and among them there are two that seem to be most relevant. One is that the plugin seems to be detecting DONOTCACHEPAGE constant defined.

    That can either be set a "define()" line in "wp-config.php" or added "dynamically" by a theme or one of the plugins. Could you please check the "wp-config.php" file and see if there's any line starts like

    define( 'DONOTCACHEPAGE'....);

    If so, comment it out or remove and check if that helped. If there's no such line, try switching the theme temporarily on the affected site to the default Twenty Seventeen, clear caches and check again.

    If that doesn't help either, we'll then investigate the other issue reported there which seems to be related to some either WP Cron or admin-ajax tasks running in background while the page is loaded - which also might exclude it from caching.

    Looking forward to your response,

  • Ken

    1. there was NO instance of define('DONOTCACHEPAGE'...); in wp-config.php
    2 .Changed the Theme to Twenty Seventeen. Cleared Caches. Browsed to Cylerity home page. Refreshed a couple of times. Cache file was NOT created. Verified via lack of HTML comment. Verified via FTP. After browsing to other pages and posts, cache files were created for pages that are not the home page and for posts. This behavior is only occurring on the front/home page.

  • Adam Czajczyk

    Hello Ken

    Thank you for your response.

    In that case, I'd like to investigate it further and in order to be able to do this, I would need more direct access to the site. Could you please send in:

    Subject: "Attn: Adam Czajczyk"

    - Mark to my attention, the subject line should contain only: ATTN: Adam Czajczyk
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - login URL and admin account login credentials (may be a temporary admin account) data
    - Include FTP log-in details (hostname, username & password)
    - Include hosting control panel access details (login address, username & password) - cPanel's usually the control panel used for this, but your provider may use something else; I'll need this for accessing your site's database, preferably via phpMyAdmin
    - Include any relevant URLs for your site

    Please use our contact form here https://premium.wpmudev.org/contact/#i-have-a-different-question

    I will then use those credentials to "dig deeper" and if necessary, I'll also include our developers in the case.

    Best regards,

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