Hummingbird error - The performance test didn't return any results.

Please see below error i receive when running Hummingbird on my Wordpress multisite. And my sites are extremely slow as well.

The performance test didn't return any results. This probably means you're on a local website (which we can't scan) or something went wrong trying to access WPMU DEV. Try again and if this error continues to appear please open a ticket with our support heroes

  • Katya Tsihotska

    Hi Winston

    Hope you're having a wonderful day!

    For some reasons, I can't login to your site with support access, I got the following error:

    Sorry, you are not allowed to access this page.

    Could you, please, send us your details through our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question using this template:

    Subject: "Attn: Katya Tsihotska"
    -WordPress admin username
    -WordPress admin password
    -login URL
    -FTP credentials (host/username/password)
    -link back to this thread for reference
    -any other relevant URLs

    Please use this subject line to ensure that it gets assigned to me :slight_smile: DO NOT post your credentials here, as it's a public forum.

    Also, in order to diagnose your issue, I'd request you to perform the two tests mentioned in the following:

    1. Just to make sure no other plugin is causing this, can you please do a plugin conflict test?
    The simplest way to perform a plugin conflict test:
    * Login to your site via FTP
    * Navigate to wp-content
    * Rename the plugins folder to _plugins
    * Creant new empty plugins folder
    * Move the plugin folder (ex: wp-hummingbird) you want to test from _plugins to plugins
    * Check if issue still persists, if no, proceed to the next step
    * Then, one at a time, move other plugin folders over from _plugins to plugins until the symptom returns

    NOTE: While you are doing this, do not visit WP Admin > Plugins on your site. This will ensure that your plugins remain active when you copy them back over.

    Let us know about results.

    2. Enable wp debug. To enable WP_DEBUG, change the following line in your wp-config.php file:
    define('WP_DEBUG', false);
    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    Please make sure to add the above code just before the line /* That's all, stop editing! Happy blogging. */

    After this, try to replicate issue again. Then go to /wp-content folder and check if debug.log file is there. If it's there. download it, save as debug.txt and attach to your next reply.

    Kind regards,
    Katya

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