[Hummingbird] Gzip is not working properly:

Your server may not have the "deflate" module enabled (mod_deflate for Apache, ngx_http_gzip_module for NGINX).
- Contact your host. If deflate is enabled, ask why all .htaccess or nginx.conf compression rules are not being applied.
If re-checking and restarting does not resolve, please check with your host or open a support ticket with us.

  • Jordan

    Hello Luis,

    Please see one of my quotes from a previous response to another person with the same issue:

    Enable debug log in your wp-config.php file (located in root WP folder) by replacing define('WP_DEBUG', false); with this code:

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set( 'display_errors', 0 );

    Once you have enabled that try and turn on gzip again so the error appears then send your debug.log over here and it should tell us what's going on. Your debug file will be in your wp-content folder.

    And then see this follow-up response from Dimitris, the same can be applied in your case.

    Hey Dan,

    hope you're doing good today! :slight_smile:

    Additionally to whatJordan said, which are correct, please share with us your .htaccess file (just rename it to .txt. remove any sensitive information and attach it here in your next reply).

    Also, please grant support access to your website, via WPMUDEV Dashboard plugin, as shown here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5
    Just let us know here in your next reply, that access has been granted, as we don't get any notifications about it.

    Finally, please keep in mind that this may be happening due to some conflict with another plugin/theme, so please consider taking a backup of all files and database and proceed with a conflict test as better illustrated in a nice flow chart here:
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
    Concept is to deactivate all other plugins apart from WPMUDEV Dashboard and HummingBird, activate a default theme like TwentySeventeen and re-check GZIP in HummingBird.
    If this resolves the issue, activate the remaining plugins/theme, one by one, until you reproduce the error again.
    If you don't want to do that test in your live installation, then a staging site will be needed, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database.

    Warm regards,
    Dimitris

    Thanks,
    Jordan.

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