Hummingbird keeps timing out

Hummingbird keeps timing out everytime I try to batch out several minification processes at once. I dropped it down to about three at a time and it works now and again, but now I'm stuck at none. I activated two items and can't remove them now and can't do anything new, either, because one or both of the two are timing out the system.

I talked with your support team about this over chat yesterday (I contacted them for a different reason, and they got this error as they were trying to replicate it, so it raised a new issue). At that time, only 1-2 things could be done in a batch. They asked me to talk to my host to raise the max_execution time; your support team said it was set to 0, though in my files I could see it was set to 180, confirmed by my host. However, my host (Siteground) raised the max_execution time to 300. It hasn't helped; Hummingbird is still timing out and now I'm completely unable to move backward or forward with it as the last setting (Move to footer and defer on JS script "event-tickets-plus-attendees-list" and the move to footer setting on "comment-reply" ) are stuck.

Thank you for your help!

  • James Morris
    • WordPress Enthusiast

    Hello Gina ,

    I hope you are well today. Thank you for your question.

    There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this problem.

    First, could you please run a plugin conflict test to eliminate the possibility of a conflict with another plugin?

    Whenever you perform a plugin conflict test, it's always better to do so on a staging site. You can learn how to create a staging site here.

    The simplest way to perform a plugin conflict test:
    * Login to your site via FTP
    * Navigate to wp-content
    * Rename the plugins folder to _plugins
    * Move the plugin folder (ex: membership) you want to test from _plugins to plugins
    * Then, one at a time, move other plugin folders over from _plugins to plugins until the symptom returns

    NOTE: While you are doing this, do not visit WP Admin -> Plugins on your site. This will ensure that your plugins remain active when you copy them back over.

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

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