Hummingbird performance report not running

Hi, I just installed Hummingbird on my new web site and the performance report is not running for some reason. I get this error message

=== error ===
The performance test didn't return any results. This probably means you're on a local website (which we can't scan) or something went wrong trying to access WPMU DEV. Try again and if this error continues to appear please open a ticket with our support heroes
=== end of error ===

just opening a ticket as suggested.