[Hummingbird] Tidio Chat not working after updates

After some updates following the recommendations of the software our chat plugin (TidioChat) is no longer responding.

  • James Morris

    Hello Thomas Sorensen

    I hope you are well today.

    I just checked your site and found that you have the Asset Optimization module (specifically "Minification") disabled in Hummingbird, but the chat plugin is working correctly.

    This indicates that there are assets (likely JavaScript) in your chat plugin that do not "play well" being minified, compressed, deferred or relocated. This is not uncommon for such plugins and is not indicative of an error with Hummingbird, but a limitation of such plugins.

    The best course of action is to walk through our docs on Hummingbird for configuring this module. https://premium.wpmudev.org/docs/wpmu-dev-plugins/hummingbird/#chapter-4

    The key point is to test each asset individually to ensure that it's going to work correctly being minified, compressed, deferred or relocated. It's best to perform this level of testing on a staging site.

    This process takes a little bit of time, but if you invest in doing this correctly, the pay off will be you have as fast a site as possible given your configuration and your plugins will perform as designed.

    Would you please work through the steps outlined in the documentation and see if that resolves your issue for you. If it does not, feel free to ping us back here and we'll be more than happy to assist you further. :slight_smile:

    Best regards,

    James Morris

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.