[Hustle] Hustle white screen

Hi, I'm trying to use Hustle on SLTN, but when I try and load it I just get a white screen :slight_frown:

Any ideas why this might be? I've tried deactivating and reactivating the plugin, and also turned off Network Active and just activated it on the main SLTN website.

I've granted support access to the site (the login URL is masked so let me know if you need this).

Many thanks, Alec

  • Kasia Swiderska

    Hello Alec,

    I'm sorry to hear that our plugin is not working correctly on your site.

    From what I see on your site there could be some type of Fatal Error occurring, hence the white screen. We can investigate this with debug mode enabled on your site.
    To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add yet one more similar line:

    define( 'WP_DEBUG_LOG', true );

    In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

    Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

    define( 'WP_DEBUG_DISPLAY', false );

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

    If you open wp-config.php and that define statement is not there, you can add it right before this line:

    /* That's all, stop editing! Happy blogging. */

    After that visit again Hustle page so the error will be generated again and saved to the debug.log file.
    Grab the debug.log, upload to the dropbox like a service and paste the link here, so we can investigate it.

    kind regards,
    Kasia

  • Alec

    Hi there,
    I enabled the debugger and it gave the output below:

    [18-Jan-2019 12:09:06 UTC] PHP Notice: has_cap was called with an argument that is deprecated since version 2.0.0! Usage of user levels is deprecated. Use capabilities instead. in /var/www/vhosts/sltn.co.uk/httpdocs/wp-includes/functions.php on line 4115
    [18-Jan-2019 12:09:06 UTC] PHP Warning: A non-numeric value encountered in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/master-slider/admin/includes/msp-admin-functions.php on line 232
    [18-Jan-2019 12:09:10 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /var/www/vhosts/sltn.co.uk/httpdocs/wp-includes/wp-db.php on line 1889
    [18-Jan-2019 12:10:42 UTC] PHP Notice: Undefined index: HTTP_USER_AGENT in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/wp-hummingbird/core/modules/class-module-page-cache.php on line 574
    [18-Jan-2019 12:10:42 UTC] PHP Notice: Undefined index: HTTP_USER_AGENT in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/wp-hummingbird/core/modules/class-module-page-cache.php on line 574
    [18-Jan-2019 12:11:23 UTC] PHP Notice: Undefined index: HTTP_USER_AGENT in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/wp-hummingbird/core/modules/class-module-page-cache.php on line 574
    [18-Jan-2019 12:11:23 UTC] PHP Notice: Undefined index: HTTP_USER_AGENT in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/wp-hummingbird/core/modules/class-module-page-cache.php on line 574
    [18-Jan-2019 12:11:28 UTC] PHP Notice: has_cap was called with an argument that is deprecated since version 2.0.0! Usage of user levels is deprecated. Use capabilities instead. in /var/www/vhosts/sltn.co.uk/httpdocs/wp-includes/functions.php on line 4115
    [18-Jan-2019 12:11:28 UTC] PHP Warning: A non-numeric value encountered in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/master-slider/admin/includes/msp-admin-functions.php on line 232
    [18-Jan-2019 12:11:50 UTC] PHP Notice: Undefined variable: post_type in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/all-in-one-seo-pack/aioseop_class.php on line 4235
    [18-Jan-2019 12:13:42 UTC] PHP Notice: Undefined index: HTTP_USER_AGENT in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/wp-hummingbird/core/modules/class-module-page-cache.php on line 574
    [18-Jan-2019 12:13:42 UTC] PHP Notice: Undefined index: HTTP_USER_AGENT in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/wp-hummingbird/core/modules/class-module-page-cache.php on line 574
    [18-Jan-2019 12:16:08 UTC] PHP Notice: Undefined variable: post_type in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/all-in-one-seo-pack/aioseop_class.php on line 4235
    [18-Jan-2019 12:16:42 UTC] PHP Notice: Undefined index: HTTP_USER_AGENT in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/wp-hummingbird/core/modules/class-module-page-cache.php on line 574
    [18-Jan-2019 12:16:42 UTC] PHP Notice: Undefined index: HTTP_USER_AGENT in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/wp-hummingbird/core/modules/class-module-page-cache.php on line 574
    [18-Jan-2019 12:18:34 UTC] PHP Notice: Undefined variable: post_type in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/all-in-one-seo-pack/aioseop_class.php on line 4235
    [18-Jan-2019 12:19:42 UTC] PHP Notice: Undefined index: HTTP_USER_AGENT in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/wp-hummingbird/core/modules/class-module-page-cache.php on line 574
    [18-Jan-2019 12:19:42 UTC] PHP Notice: Undefined index: HTTP_USER_AGENT in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/wp-hummingbird/core/modules/class-module-page-cache.php on line 574
    [18-Jan-2019 12:20:24 UTC] PHP Notice: Undefined variable: post_type in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/all-in-one-seo-pack/aioseop_class.php on line 4235
    [18-Jan-2019 12:20:42 UTC] PHP Notice: Undefined variable: post_type in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/all-in-one-seo-pack/aioseop_class.php on line 4235
    [18-Jan-2019 12:21:08 UTC] PHP Notice: has_cap was called with an argument that is deprecated since version 2.0.0! Usage of user levels is deprecated. Use capabilities instead. in /var/www/vhosts/sltn.co.uk/httpdocs/wp-includes/functions.php on line 4115
    [18-Jan-2019 12:21:08 UTC] PHP Warning: A non-numeric value encountered in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/master-slider/admin/includes/msp-admin-functions.php on line 232
    [18-Jan-2019 12:21:09 UTC] PHP Notice: has_cap was called with an argument that is deprecated since version 2.0.0! Usage of user levels is deprecated. Use capabilities instead. in /var/www/vhosts/sltn.co.uk/httpdocs/wp-includes/functions.php on line 4115
    [18-Jan-2019 12:21:15 UTC] PHP Notice: has_cap was called with an argument that is deprecated since version 2.0.0! Usage of user levels is deprecated. Use capabilities instead. in /var/www/vhosts/sltn.co.uk/httpdocs/wp-includes/functions.php on line 4115
    [18-Jan-2019 12:21:15 UTC] PHP Warning: A non-numeric value encountered in /var/www/vhosts/sltn.co.uk/httpdocs/wp-content/plugins/master-slider/admin/includes/msp-admin-functions.php on line 232
    [18-Jan-2019 12:21:20 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 2097152 bytes) in /var/www/vhosts/sltn.co.uk/httpdocs/wp-includes/wp-db.php on line 1889

    Many thanks, Alec

  • Jayman Pandya

    Hi Alec,

    I see that there are 2 Fatal errors in the debug log shared by you which is caused because the allowed memory size is exhausted. I would request you to add the following links in your wp-config.php just before /*That's all. Stop Editing. Happy Blogging.*/

    define( 'MEMORY_LIMIT', '512M' );
    define( 'WP_MEMORY_LIMIT', '512M' );

    This will set the memory to 512 MB instead of current 256 MB. If the issue persists, you can increase the value to 768M.

    Please write back to thread if you still need assistance on this matter.

    Thank you
    Jayman

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