Hustle Need help with CSS

Widget title and description are not showing in desktop view, but it is showing in mobile view and the content is there: http://take.ms/lvkPj

And on mobile pop up, X is covered on top. Its a struggle to close it out. Please help to fix these issue.
https://static.livechatinc.com/8801096/P42WBAV6VP/28749e8b5b1f0480ff7bdcb3910cdc67/unnamed.jpg