[Hustle Pro] Hustle close button

Hi,

I have ben using Hustle pro for a while now and it's great, I love it. I have been using hot jar to record how people use my website and the pop ups and sliders launch and generate interest which is great. I have found sometimes people cannot close the banner which has resulted in potential customers not being able to fill in the contact form and has resulted in customers leaving my website when they struggle to close the pop up or slide in. This is especially prevelant on mobile. though i have contacted you team and implimented a button using custom css to help customers close the tab it is not the best. it is still not the clear and easy to find and it looks 'stuck on'. Is it possible your team can create an optional button to make it really easy to close the pop up/ slide in should they not want to use it?

  • Kasia Swiderska
    • Support nomad

    Hello Will ,

    I’m sorry to hear about this issue with Hustle.

    Can you maybe open support access to the site you were checking so we can have closer look why it’s been like that and think on how could this be improved?

    To enable support access you can follow this guide here:

    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Please respond in this ticket once access is granted.

    kind regards,

    Kasia

  • Will
    • WPMU DEV Initiate

    Hi, I have already opened a ticket for this. and we used code to put a makeshift close button in. Which will do for now. Maybe I have misunderstood, I thought I could request features/ make recommendations or provide feed back on this. Not nesesserily needing imminent attention

    I just think it would look a lot better a provide a better user experience if the was a clear close button as from what i can see my customers are doing the small X is leading to a poor experience.

    I do think its a great pluggin.

    Thanks

    Will

  • Kasia Swiderska
    • Support nomad

    Hello Will

    Hi, I have already opened a ticket for this. and we used code to put a makeshift close button in. Which will do for now.

    I have checked your tickets on forum but I don’t see any about close button, can you give me link to it.?

    Maybe I have misunderstood, I thought I could request features/ make recommendations or provide feed back on this. Not nesesserily needing imminent attention

    That is absolutely true, you can request new feature – I just want to have a full view on the problem so I would like to see how it looks on your site, so I can present the case to Hustle team.

    kind regards,

    Kasia

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