[Hustle] social float not showing up even with right settings

The Social float icons are not showing up on my events detailed pages nor on the coupon page. How can I fix this?
https://www.screencast.com/t/9TQ0vVoz0E

  • viobru

    Hi, Avatar!

    Thanks for contacting us. Hope you’re doing great :slight_smile:

    Are you using any plugin(s) to create the Coupons, Listings, and Events? Could you please give us more information about how are you creating this custom content?

    Please understand that without knowing how this content is created and not having access to the site or more detailed information about this it’s not possible to figure out what could be causing the issue, so first I would suggest that you run a conflict test on the site to discard this to be caused by a plugin/theme conflict. You can find information about how to run a conflict test here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2
    Please, make sure you have an updated backup of your site before running the conflict test.

    If this is a live site and you can’t run the conflict test on it, please create a staging site for testing purposes. I see that the issue is happening on a multisite, so you can check this article about how to easily create a staging site of the site that’s having the issue using our Cloner plugin: https://premium.wpmudev.org/blog/set-up-staging-site-cloner/

    Apart from running the test, could you also please send us an email with the following information so we can have a closer look at this?

    Subject: "Attn: Violeta" (Please use this subject line to ensure that the email gets assigned to me :slight_smile: )
    - Server authentication credentials, if used (username/password)
    - WordPress admin username
    - WordPress admin password
    - Login URL
    - FTP credentials (host/username/password)
    - Linkback to this thread for reference
    - Any other relevant URLs (like an event's detailed page and a coupon's page on which we can see the issue happening)

    You can use our secure contact form here to send it (please, do not post this information in this thread since this is an open thread and could be accessible by anyone): https://premium.wpmudev.org/contact/#i-have-a-different-question.

    Many thanks in advance :slight_smile:

    Kind regards,

    Violeta

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