I am an administrator and I would like to change a "user"

to a subscriber instead of an administrator. However, I'm not able to change an administrator's role? When I change the role from "administrator" to" subscriber" and then "update user", it goes back to "administrator". What am I doing wrong?

  • Kasia Swiderska

    Hello Web Coordinator,

    Can you please check if this issue still occurs when you fill the required fields in user profile? Because when you have required filed and you don't fill them, then the changes are not saved to user profile. I've check your site and when updating profile there are fields that have to be filled

    Postcode is required.
    City is required.
    Phone Number is required.
    Public Email is required.
    Select Year of Birth is required.
    Nationality is required.

    Kind regards,

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