I am having issues with Backups

I've been having issues with Backups for my site. Every time automate runs and tries to capture a backup there's an error.
It then eventually does a backup after the updates are installed.
Before it runs through updates, it's suppose to run Snapshot to make a back up. That always errors out.

  • Dimitris
    • Support Star

    Hello there Lyles,

    hope you're doing good today! :slight_smile:

    I just tried to use the FTP details you shared during the live chat session, with no avail though. As this is public forum, you must send us your details through our safe contact form
    using this template:

    Subject: "Attn: Dimitris"

    - FTP credentials (host/username/password/path of site in question)
    - cPanel/Plesk credentials (host/username/password)
    - link back to this thread for reference
    - any other relevant urls

    Keep in mind the subject line as ensures that it gets assigned to me.
    Warm regards,

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