I am just disappointed. On your screenshots and description

I am just disappointed. On your screenshots and description i saw that this plugin does have a function "if user's mouse leaves browser window" - which was the main reason i purchased it. After installation and setup i just saw that function is not part of it anymore!
Please see screenshot of your details
http://awesomescreenshot.com/0a33e89v35
I also attached the screenshot as image:
Please advice ASAP otherwise i would like to request a refund.
Thanks a lot
Steve Amphaijit
samphai.com

  • samphai
    • WPMU DEV Initiate

    Indeed i still have issues. The "Exit Browser Window" does not work!
    I activated

    JavaScript Events
    New Behavior Options: Show PopUp when the mouse leaves the browser window or when the user clicks somewhere.

    And I've also choose the option

    Appear when the mouse leaves the browser window

    I tested in 3 different browser on different Computer and it does not work.
    Any advice?

  • Tyler Postle
    • CGO

    Hey Samphai,

    Hope your weekend is going well!

    I just tried this out on my own installation and the pop up worked as expected.

    Do you mind granting support access so I can take a closer look at your settings? Then I can further test it.

    You can grant support access via admin dashboard - WPMU DEV > Support > Support Access > Grant Access.

    Look forward to hearing back Samphai :slight_smile:

    Cheers,
    Tyler

  • Tyler Postle
    • CGO

    Hey Samphai,

    No problem! Happy to help :slight_smile:

    No need to a support number or anything, just grant access and post back letting us know access is granted then it will pop back up in our feeds.

    Thanks for doing that. I took a look and as far as I can tell your pop up is working exactly as it should. When you move the cursor off the window to exit it, the pop up shows immediately, I post a screenshot of the pop up. I tried this both logged into your site and logged out.

    Are you still unable to see it on your end?

    Hope the rest of your work day goes well :slight_smile:

    Cheers,
    Tyler

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