I am not getting any response from support and cannot reply via normal channels, please advise


I have replied via normal channels (the forum) but have not get any reply yet. Please advise.

This is the feed:

I tried replying via email but that didn't work out as you want us to reply via the forum as specified in the auto-reply.

How do I follow up on my requests??


  • aristath
    • Recruit

    Hello there @Kevin, I hope you're well today!

    We reply to all tickets in a reverse chronological order (older first).
    If you have not received an update on your thread yet it's only because we have some more threads that have been posted before yours and need a reply.
    We have been a bit understaffed this past week hence the delay... I have notified my colleague @Bojan about that thread again, I'm sure we'll get back to you ASAP.


Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.