I am still facing

Hi,

I am still facing problems when attempting to create a backup. It stops and creates a server error.
How could I proceed get that sorted ?

Thanks for you help

Cédric

  • Denitsa

    Hello Cedric,
    I hope you are having an amazing day!

    What's the exact error you're getting? Does it seem similar to what you have described in this thread (https://premium.wpmudev.org/forums/topic/snapshot-stops-on-plugin-file)?

    If you have the debug log on still, can you attach that here for reference? If the file's larger than 5MB you might need to upload it somewhere like Dropbox and share the link here.

    Just as a reminder if it's no longer on, you need to access your server through FTP, edit the wp-config.php file, find a line like
    define('WP_DEBUG', false);

    and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That's all, stop editing! Happy blogging. */ comment)

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);

    The log will be saved to a debug.log file inside the "/wp-content" folder.

    Can you also please grant support access to your site again? This could be done via Dashboard - WPMU DEV -> Support -> Support Access -> Grant Access or by following this guide here:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Let us know once you have that on!

    Warm regards,
    Denitsa

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