I AM THE SITE ADMIN BUT WPMU DOESN'T ACCEPT ME ON MY SITE

i AM DISAPPOINTED! WHY DON'T I GET ACCESS TO MY WPMU DASHBORD?

Something doesn't work well. I installed MEMBERSHIP from a download from my account at WPMUdev. I got a message that I should get my API. So I loged in with my credential, copied the API number from my page, but then I didn't get acces to WHERE SHOUL I INSERT THE API KEY? We are 2 admins in the site (http://elo.org.br) and there seems to be a confusion.
PLEASE HELP ME TO GET QUICKLY TO WORK AGAIN!!! i understaand the wall you put infront of us to get to you, but there should be a possibility to get quick answers! Is this the right way? I hope to hear from you soon!
Best wishes
Marco

  • Jack Kitterhing
    • Code Norris

    Hi there @Marco

    I hope you are well today, thanks for your question, sorry to hear of the problems your having.

    Using a plugin like membership it shouldn't ask for your API key, could I have a screenshot please?

    If you are using the WPMU DEV dashboard https://premium.wpmudev.org/project/wpmu-dev-dashboard/ please go to wp-admin > wpmu dev dashboard > manage > edit, this will log you out of the WPMU DEV dashboard, then log back into it, with your WPMU DEV username and password.

    Please advise, I'm here to help :slight_smile:

    Thank you!

    Kind Regards
    Jack.

  • Marco
    • WPMU DEV Initiate

    Thank you Jack,
    WP asked my API the moment I installed the WPMU Dashboard.
    After I didn't manage to include my API I did several things like deleting Dashbord and installing Membership. It proceeds that in this case I wasn't asked for my API.
    I will try what you suggested and will only come back to you if I don't manage activating the Dasbord properly with your description.
    Thanks again
    Marco

  • Marco
    • WPMU DEV Initiate

    PLEASE NOTE THAT I AM STILL TRYING TO GET INTO MY WPMU DASHBORD IN MY WP INSTALLATIO (ELO.ORG.BR)

    I already tried what you suggested above, but the last step: "edit" I can't make because there is no "edit" link on the Manage Page.
    I AM LOOSING HOURS OF WORK!
    Please help!
    If needed I would call by telephone but I am sure something is not functioning as it should. As I can see from others questions they are having the same problem.

    WHAT CAN I DOO TO GET STARTED WITH INSSTALLING MEMBERSHIP PLUGIN A.S.O?

    THANKS IN ADVANCE
    Marco

  • Jack Kitterhing
    • Code Norris

    Hi there @Marco

    We are having problems with the latest release of version 3.3.1 of the dashboard plugin, this has been removed while it is fixed, in the mean time please use version 3.3, you can download it here https://premium.wpmudev.org/project/wpmu-dev-dashboard/

    Replace those files with your current wpmu dev dashboard files.

    To install the membership plugin you can download it here https://premium.wpmudev.org/project/membership/ and then go to wp-admin > plugins > add new > upload and choose the membership zip.

    Thank you.

    Kind Regards
    Jack.

  • Marco
    • WPMU DEV Initiate

    adding: I also tried with Firefox because on one of your answers on the forum you indicated there might be an issue with navigator.

    AT THE END THE PROBLEM IS THAT I GET THE API KEY BUT DON'T MANGE DO DO ANYTHING WITH IT. I JUST GET ON BEING SNET TO GET MY APIKEY AGAIN AND AGAIN.

    PLEASE WHERE SHOULD I INTRODUCE THE API KEY?

    PLEASE UNDERSTAND MY SITUATION!! I CAN'T GO ON WITH MY WORK! I AM DOING ALL I CAN TO FIND MY WAY WITHOUT YOUR HELP BUT THERE IS A PROBLEM I CAN'T SOLVE!

    THANK YOU!!

    Marco

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