How do I upload a Snapshot?


I am trying to to import a Snapshot folder, which is currently located on my desktop.

This same Snapshot folder is also located under the File Path /public_html/old_website/thehollywoodite/wp-content/uploads/snapshots

When I type that in, it says, "local import file no found".

Any suggestions? I've never done this before...

. Thank you

  • Tyler Postle

    Hey Ajableu,

    Hope you're doing well today!

    Long as you have uploaded the snapshot .zip folder to that /snapshots one you mentioned above, then just press "scan/import" without entering anything into the path field and it should fine and upload it :slight_smile:

    If it's still not could you send in your FTP and WP login so I can have a closer look?

    You can send that through our private contact form:

    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me :slight_smile:

    Send in:

    Subject: "Attn: Tyler Postle"
    -WordPress admin username
    -WordPress admin password
    -login url
    -FTP credentials (host/username/password)
    -link back to this thread for reference
    -any other relevant urls

    Look forward to hearing back!

    All the best,

    PS. There is also a couple new versions out, one includes a security fix, so I would recommend updating to as well :slight_smile:

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