I am unable to post a reply in a thread in support

http://brookings.jessicaonline.tv/i-am-unable-to-post-to-any-thread/

please check the image in this page. You can see that there is no arrow. I am a full blown member. Not a single one of my questions has ever been answered past please do this or please do that. I was told that I could get actual support if there was something that I could not figure out not just more links and questions.