I am using the Subscribe by Email plugin. My problem

I am using the Subscribe by Email plugin. My problem is that whatever I create in the post is not showing up in the excerpt in the email. Instead it is showing code from the Support Ticket Center plugin (which is based off of OSTickets). I don't have a conflict with any other plugin so I am hoping you can tell me what I need to do to fix this. I am including a screen shot:

http://imgur.com/5K96UDq

Instead of the content of the post, I'm getting the options/code from this plugin, but in the theme the excerpts from all the posts work just fine. I only experience this with your plugin.

Sidenote: I also noticed that when I chose the website this was for there was chriscwu.com/vulmholding.com/tenant which was the temporary domain for ulmholding.com/tenant. Since my plan allows me to use your plugins & themes for only 5 sites can you please remove that off of my account since that doesn't exist anymore? Thanks.

  • PC
    • WPMU DEV Initiate

    Hello Vinod,

    Greetings and thanks for posting on the forums.

    Instead of the content of the post, I'm getting the options/code from this plugin, but in the theme the excerpts from all the posts work just fine. I only experience this with your plugin.

    Can you kindly disable the support system plugin you are using and see if after that it shows the excerpts fine ?

    Which support system plugin is that ?

    Please advise.

    Sidenote: I also noticed that when I chose the website this was for there was chriscwu.com/vulmholding.com/tenant which was the temporary domain for ulmholding.com/tenant. Since my plan allows me to use your plugins & themes for only 5 sites can you please remove that off of my account since that doesn't exist anymore? Thanks.

    You can do that yourself on the page here : https://premium.wpmudev.org/wp-admin/users.php?page=wdpun

    Cheers
    PC
    Sales &Support

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