I bought the Appointments+ and Marketpress+ plugins, but they are not working on my website

Support has been slow in helping me rectify errors and issues with the plugins and my website. Unfortunately it seems like it would require a significant amount of customization to fix which i cannot afford now. So I am requesting a refund for both plugins. Heres a link to support requests from the account I used to buy Appointments+: https://premium.wpmudev.org/forums/topic/settingup-appointments-correctly#post-800026

  • Patrick

    Hi there @Chii

    I hope you had a great Christmas holiday!

    I'm sorry to hear that things aren't working out with our products and your chosen theme. If the theme is also not working well with BuddyPress, that may be an indication that it could be time to look for an alternative theme.

    BuddyPress respects WordPress coding standards to the letter, as do our products.

    So if your theme is not performing well with BuddyPress or our products, I'm afraid the issue does lay squarely with your theme (as you do confirm in your other thread that things work well with a default WordPress theme).

    There are oodles of fabulous free WordPress themes out there that do work just fine out of the box with both BuddyPress and our products. Why not have a play with a few alternatives to see if one of them might not be a better fit for your project?

    You can find many such themes reviewed in several articles on our blog:
    https://premium.wpmudev.org/blog/category/themes/

    If, however, you do wish to proceed with questions concerning your account, we ask that you do so by contacting our accounts team via email using our secure contact form here:
    https://premium.wpmudev.org/contact/

    Please select "I have a billing question" from the options to be sure it gets routed to the right department.

    Please do let us know if you require more help with this. We really do appreciate you being a member, and would love to continue helping you build your project the way you want it.

    Thanks!

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