I can not update snapshot plugin from dashboard

I can not update snapshot plugin from dashboard at cooplexity.com and traininggames.com

It is currently version 2.5 and I am trying to update to 2.5.0.1

  • Adam Czajczyk
    • Support Gorilla

    Hello Ricardo,

    I hope you’re well today and thank you for your question!

    I’ve visited your site and can confirm the issue as I wasn’t able to update the plugin as well. Unfortunately, it’s not returning any “visible” error messages.

    That said, I think you could try another way:

    1. Please disable (but not delete) the Snapshot Pro plugin via site’s dashboard “Plugins -> All plugins” page and then…

    2. Download Snapshot Pro .zip package from this page (you’ll want to be logged in into your WPMU DEV account to be able to do this):

    https://premium.wpmudev.org/project/snapshot/

    There’s a gray “download” link right next to the big “Install” button

    3. Access your server (site) via FTP

    4. Go to “/wp-content/plugins/” folder

    6. Delete the “snapshot” folder

    7. Extract (unpack) downloaded .zip archive to your local storage

    8. Upload entire “snapshot” folder from an extracted archive to “/wp-content/plugins” folder on your server

    9. enable Snapshot Pro plugin again on dashboard’s “Plugins -> All plugins” page

    From now on the plugin should be in the newest version. Since there’s also an update of WPMU DEV Dashboard planned for near future, hopefully next updates should work flawlessly but in case they don’t let me know here please.

    Best regards,

    Adam

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