I cannot get the pro features to work

Hi

I just purchased the pro version of custom sidebars and I cannot get the pro features (clone and visibility) to work. The plugin is already installed

  • Patrick
    • Support Monkey

    Hi there @Guy Alvarez

    Welcome to WPMU DEV, glad to have you aboard!

    Have you deactivated and deleted the free version of the plugin from your site? If not, it may be conflicting with the Pro version.

    Do you have any other plugin(s) active on your site that modify, in any way, the default behavior of widgets? If so, please deactivate them too to see if there is a conflict there.

    If neither of the above apply to you, then we gotta go for basic troubleshooting protocol by deactivating all plugins and reverting to a default WordPress theme, then reactivate plugins one-by-one to locate the conflict. Please see the diagram at the bottom of this page for more:
    https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

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