I cannot manually restore managed backup

When I'm trying to restore managed backup using snapshot-installer.php I get the following error:
Warning: ZipArchive::extractTo(***/snapshot_manifest.txt): failed to open stream: Permission denied in *****/snapshot-installer.php on line 864

We could not locate the wp-config.php file in your backup.

We could not locate the Snapshot manifest file in your backup.

I can locate both the wp-config.php and the snapshot_manifest.txt files in the archive. I've also tried to unzip it, and the back-up unzips fine, and the correct files are in there.

  • Kasia Swiderska

    Hello JazzyDan,

    Our developer need to check this issue closer but they will need an FTP access in order to do that. Could you please send in the following via our secure contact form https://premium.wpmudev.org/contact/#i-have-a-different-question :

    - Mark to my attention, the subject line should contain only: ATTN: Kasia Swiderska
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - Include FTP log-in details (hostname, username & password)
    - Include any relevant URLs for your site

    IMPORTANT: Please make sure you select "I have a different question" for your topic, so it doesn't go back to the forums - this and the subject line ensure that it gets assigned to me.

    Please confirm here that you send those credentials

    kind regards,
    Kasia

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