I can't connect one of my website to wpmu dev

Hello,

I tried all day long to connect one of my website to the hub.
When I click "ADD Website" and I put my infos I have this message Login attempt failed, please check your credentials. If the credentials are correct there might be an additional login protection blocking the setup. If so please try again or use the plugin method or get live support

When I try to connect from my dashboard, The connexion never stops with message "connecting..."
I tried to disabled All in one security plugin, emptied the cache, deactivate and delete wpmu then re-download it, clean the database... It's still not working.

Can you please help me ?

TIA
P.

  • Alex Cuadra
    • Staff

    Hi UP Digital Studio

    I'm sorry to hear that you are experiencing issues. It could be related to blocking from the host.
    In order to be sure could you please access your server via (S)FTP, edit the wp-config.php file, find a line like
    define('WP_DEBUG', false); and replace it with the following (if the above line doesn’t exist, simply insert the following snippet just above the /* That's all, stop editing! Happy blogging. */ comment)

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    @ini_set( 'log_errors', 1 );
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);

    Then go ahead and try to replicate the error.
    By doing so, a /wp-content/debug.log file should be created. Simply download it, rename it to debug.txt and attach it here in your next reply. If the size of the text file exceeds the 5MB limit of our blog, please use a service like Dropbox and post the shareable link instead.
    Reference: https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/

    Best regards

    Alex Cuadra

  • Alex Cuadra
    • Staff

    Hi UP Digital Studio,

    I Hope you doing well today.

    Thanks for sending the file and screenshots, we would like to get a deeper look of the issue. could you please send us your credentials information?

    As this is a public forum, you should send us your details through our safe contact form
    https://premium.wpmudev.org/contact/#i-have-a-different-question
    using this template:

    Subject: "Attn: ALEX CUADRA"

    - WordPress admin (login URL/username/password)
    ?- (S)FTP credentials for file access (host/username/password/path of the website in question)
    - server panel/cPanel/Plesk/phpMyAdmin credentials for database access (login URL/username/password)
    - link back to this thread for reference (e.g. https://premium.wpmudev.org/forums/topic/example-topic)
    - any other relevant urls

    Keep in mind the subject line as ensures that it gets assigned to me.

    Kind regards

    Alex Cuadra

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