I cant get it

I cant get it to install I downloaded everything like instructed but it wont upload to my site. I had it on there one and had to do a restore on my computer and it was gone now I cant get it to work now can you please help me..

  • Alex Stine

    Hello WorshipMzJaymie
    Hope you are doing well today and welcome to WPMU DEV! :slight_smile:

    I'm really sorry you are having difficulties installing our WPMU DEV Dashboard, could you please follow the steps below to see if the install goes normally? If something looks different than described, please post it in your next reply so we can figure out what it might be. :slight_smile:
    1. Download the WPMU DEV Dashboard plugin .zip folder from here.
    https://premium.wpmudev.org/project/wpmu-dev-dashboard/
    2. Login to WordPress Admin.
    3. Go to Plugins > Add New.
    4. Click Upload Plugin.
    5. Click Browse and navigate to the plugin .zip folder you downloaded from the link above. Once there, select the .zip folder.
    6. Click Upload Plugin.
    7. The following screen should show a success message. Click Activate Plugin to active the WPMU DEV Dashboard.
    8. In your right sidebar, you should see a new menu item named "WPMU DEV". Select WPMU DEV from your left menu and you will be taken to login.

    9. Login with your WPMU DEV email and password.
    10. Done, now you can install plugins from WPMU DEV > Plugins and themes from WPMU DEV > Themes.

    If you need a video to walk you through the process, you can check our doc here.
    https://premium.wpmudev.org/docs/getting-started/installing-the-wpmu-dev-dashboard-plugin/

    I hope this helps you get started. Please let me know if I can assist you in any further questions.

    Cheers,
    Alex :smiley:

  • Alex Stine

    Hello WorshipMzJaymie
    Hope you are well today!

    I would like to login to your site so I can get a better idea of what's going on here, because this is a public forum, it will be best to send credentials in privately using our secure contact form.
    https://premium.wpmudev.org/contact/

    IMPORTANT: Be sure to select "I have a different question" from the drop down to insure that the information does not go back to the public forum.

    In the subject line, please include this text so it is assigned to me.
    Subject: "Attn: Alex Stine"

    In the message body, please include this information.
    1. Link back to this support ticket.
    2. WordPress Login URL.
    3. WordPress Administrator/Super Admin username or password.
    4. FTP host, port, username, and password. (SFTP/FTP?)
    OR
    5. Web host Control Panel URL, username, and password. This could be cPanel or WHM depending on your hosting plan.

    As soon as this information is sent, I would be more than happy to look in to this for you. :slight_smile:

    Cheers,
    Alex :smiley: