I can't get the import tool to work. I have all

I can't get the import tool to work. I have all of the members in a .csv file and try to upload. The tool doesn't recognize the file when I try to view the uploaded data. What am I doing wrong?

  • Adam Czajczyk

    Hello Ann,

    I hope you're well today and don't mind me jumping into this conversation.

    Our Membership 2 Pro plugin is a plugin for running a membership/subscription based sites. It's a relatively new release and its predecessor was our Membership Premium plugin. The "Import tool" built into the Membership 2 Pro is designed to import members data of members that where "handled"/created by either Membership Premium or a Membership 2 Pro plugin. It's an "internal" tool, included in Membership 2 Pro to make transition from previous version of a plugin easier.

    As far as I'm aware there's no declaration anywhere that this tool may be used to import users/members from external, 3rd-party plugins into custom fields. The only place it can import to is to a plugin itself.

    That being said, if you have a CSV file created by another membership-type plugin it may be possible to convert it to a format compatible with Membership 2 Pro. This would let you import members data to be used with our plugin. However, I'd need to take a look at the file first to examine it, confirm if I'm right at all and if so - then find a way to do this. I'm sure though that it won't import anything into the custom fields created by Content Mojo. I agree with @Predrag Dubajic that Ultimate CSV Importer may be of help here.

    I hope that this makes it a bit clearer and if you need our further assistance or have any further questions, I'll be glad to help you.

    Kind regards,
    Adam

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