I can't install WP Smush Pro - I just get an error 500. Thanks

I can't install WP Smush Pro - I just get an error 500. Thanks

  • Vaughan

    Hi Appleby

    Hope you're well?

    Can you check your apache error logs, you should be able to find them in your server CPanel. Hopefully, that might give a clue as to what is causing the issue.

    Failing that, can you try adding the following to your wp-config.php

    Set WP_DEBUG to true, then add the following lines below it, so that it looks like below.

    define('WP_DEBUG', true);
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    define('WPMUDEV_API_DEBUG', true);
    define('WPMUDEV_API_DEBUG_ALL', true);

    Then try again, after you receive the error, look for a debug.log file in your /wp-content folder. This should then give us some debug reports.

    Whilst this might not be the cause, I would highly recommend updating your Wordpress core to the latest release, for both bug fixes and security issues that have been fixed.

    Thanks

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