I dont see the sidebar on a number of BP pages

I dont see the sidebar on a number of forum pages such as

http://portal.mindsharehr.com/members/<user>/
http://portal.mindsharehr.com/members/<user>/notifications/

Also my main forum page such as:
http://portal.mindsharehr.com/groups/test-group/forum/

How do I fix this? Support access is enabled.

Thanks
Shireen

  • Michael Bissett
    • Recruit

    Hey @Shireen, hope you're doing well today! :slight_smile:

    Looking into this here, it seems like there might be something up with the Sticky Sidebars functionality inside of your theme, disabling that though didn't seem to make things better (and by that, I mean that a sidebar showed up on the pages you mentioned).

    May I ask what changed on your site recently? What changed on your site around the time that this stopped working properly? Did you modify your theme recently, update a plugin, or install a new plugin?

    We'll need to know more about what's been going on with this site to try to narrow it down further. I would also advise having a go at our basic troubleshooting flowchart, found at the bottom of our Getting Support page:

    https://premium.wpmudev.org/manuals/getting-support/

    As that can help narrow down the culprit here. :slight_smile:

    Kind Regards,
    Michael

  • Shireen
    • The Incredible Code Injector

    Michael
    Forums are new to my website so dont have anything to compare it with. There was a recent major theme upgrade and my guess is this is a theme issue but if I try switching to a different theme the design of the website is so distorted, I can't even make out if that helps the sidebar issue or not.

    Thanks
    Shireen

  • Michael Bissett
    • Recruit

    Hey @Shireen,

    Hmm... okay. Should this be more so a theme issue, you may wish to reach out to the developers of the theme. I'd like to have a deeper look at the situation first though, could you please send in the following via our secure contact form:

    - Mark to my attention, the subject line should contain only: ATTN: Michael Bissett
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - Include WordPress admin access details (login address, username & password)
    - Include FTP log-in details (hostname, username & password)
    - Include any relevant URLs for your site

    On the contact form (linked to below), please select "I have a different question", this ensures it comes through and gets assigned to me.

    https://premium.wpmudev.org/contact/

    Thanks a bunch! :slight_smile:

    Kind Regards,
    Michael

  • Michael Bissett
    • Recruit

    Hey @Shireen,

    Found what was wrong here! :slight_smile:

    As it turns out, there was a toggle switch that needed to be flipped, it was the "bbPress Full width" switch inside of:

    Sahifa -> Theme Settings -> General Settings

    Once I turned that off, I could see the sidebar on your forum pages (like the ones you mentioned earlier). :slight_smile:

    Could you confirm the same on your end please?

    Kind Regards,
    Michael

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