I gave up trying to get an answer for my previous support ticket - please analyse and reply ASAP

I simply gave up trying to get an answer from the previous support ticket I opened with you guys.

Weeks without a proper answer, asked again in the live chat with Arnold, who asked again for the developers support, but no help so far as well.

Everything you need to know is in here:


I wait an answer to our doubts. Please reply ASAP. We are in the middle of a project stuck only by this.