I get this error after entering all the details i want for

I get this error after entering all the details i want for the pop and then when i save it i get this

Warning: Cannot modify header information – headers already sent by (output started at /home/surferso/public_html/new/wp-content/plugins/incsub-support/inc/classes/shortcodes/class-abstract-shortcode.php:12) in /home/surferso/public_html/new/wp-includes/pluggable.php on line 1207

  • Andrew Mathews
    • Design Lord, Child of Thor

    It was having the issue on the default themes, another question i have is it possible to make something pop up from clicking a menu item say for exaMPLE how this website pops up with a support submission form and may i know if this website uses a theme it makes.

  • Michael Bissett
    • Recruit

    Hey @Andrew Mathews,

    I see that your account had a hiccup with the billing, I just extended your access here for a few days so that we can continue digging into this issue. :slight_smile:

    (I'd want to contact our billing department though about getting your payment details straightened out, so that you can continue to enjoy our offerings here, just choose the "I have a billing question" option on our secure contact form, and they can help you with that)

    It was having the issue on the default themes…

    Did you also try disabling the other plugins on your site, in addition to switching to a default theme? That's something to check for as well. :slight_smile:

    If so, then I'd like to have a closer look at things, could you please send in the following via our secure contact form:

    – Mark to my attention, the subject line should contain only: ATTN: Michael Bissett

    – Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.

    – Link back to this thread

    – Include WordPress admin access details (login address, username & password)

    – Include FTP log-in details (hostname, username & password)

    – Include any relevant URLs/details for your site

    On the contact form (linked to below), please select "I have a different question", this ensures it comes through and gets assigned to me.

    https://premium.wpmudev.org/contact/

    another question i have is it possible to make something pop up from clicking a menu item say for exaMPLE how this website pops up with a support submission form

    We'll want to tackle this one in a separate thread, and stick to the issue we opened with here, it's best to stick to one issue in a thread:

    https://premium.wpmudev.org/forums/#question

    …and may i know if this website uses a theme it makes

    We're using a custom design for this one, though if you're wanting one designed like it, you'd be welcome to post on our Jobs Board, and have one of our Pros design that for you:

    https://premium.wpmudev.org/wordpress-development/

    Kind Regards,

    Michael

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