Unable to upload an image

I get this error when trying to upload an image. "An error occurred in the upload. Please try again later."

My site was recently inaccessible and my host support has restored .htaccess

I had not modified anything. Perhaps this could be the fault?

They wrote "The problem you are facing is due to SEO friendly URL you have setup in your WordPress application but rewrite rules are not present in .htaccess file and I have checked that .htaccess file present in public_html directory is empty . "

Thanks in advance
Mark M.

  • Michael Bissett
    • Recruit

    Hey @Mark, hope you're doing well today! :slight_smile:

    A few questions to start out here, just to cover the bases:

    - Is the site in question a single site install, or a Multisite?
    - What are the .htaccess rules presently? Could you share that here please?
    - Just to be thorough, you've already tried disabling the plugins on your site, and switching to a default theme (e.g. Twenty Fourteen), and seeing if that helps at all? (helps to make sure that that's not causing any problems)

    Also, could you please enable Support Access to your site, so that we can have a closer look at what's going on here? :slight_smile:

    Please advise,
    Michael

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