I had a member subscribe today, but she didn't get access.

I had a member subscribe today, but she didn’t get access. Her account is yellowcassia. She paid for the membership but the system still showed she had no access. I see the payment in the system, but it didn’t access her account.

I had to manually give her access… But I don’t think that links up with future payments from Paypal to keep her having access. Help!