I have $19/mo subscr. Why can't I download anything?

I would like to download a plugin. I have the $19/mo subscription. I understood that meant I could download 1 plugin or theme a month. I keep trying to download a plugin from your site for this new month, but it keeps putting me to the upgrade page! GGGRRRR. What's going on? I'm only doing the monthly right now because I'm "trying out" the service. Even the support pages keep redirecting me to other places I don't want to go! What's going on?

  • Alexander
    • DEV MAN’s Mascot

    Hi @Gia Catherine Motti,

    The Single plan is a subscription to a single plugin or theme, not a plan that allows you to get a new product each month. The subscription is what covers updates and supports for that product.

    As this is our support forums, there isn't much I can assist with here, but please feel free to get in touch with our billing department should you have any other inquiries: https://premium.wpmudev.org/contact/

    Best regards,

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