I have $19/mo subscr. Why can't I download anything?

I would like to download a plugin. I have the $19/mo subscription. I understood that meant I could download 1 plugin or theme a month. I keep trying to download a plugin from your site for this new month, but it keeps putting me to the upgrade page! GGGRRRR. What’s going on? I’m only doing the monthly right now because I’m “trying out” the service. Even the support pages keep redirecting me to other places I don’t want to go! What’s going on?