I have 2 tickets open and I can't get anyone to respond

Hi I have 2 tickets open and I can't get anyone to respond to them, I hate to do this but if you won't support your products then please refund me:

https://premium.wpmudev.org/forums/topic/pay-with-a-like-optimizepress2#post-851918

https://premium.wpmudev.org/forums/topic/i-installed-this-plugin-and-created-the-app-but-when-i-did#post-851915