I have a multiuser site, with domain mapping installed but can't get the domain mapping port to

Subdomains work perfectly, but that's not what I'm interested in. In the in the past, I have done this many times with no problems. Only two explanations for this.

The plug-ins have changed drastically, I forgot how. I am on a new host and maybe it's different.

https://workflowy.com/s/D317WYObOj contains more detailed information, list the plug-ins etc.

This may be one of those problems were logging in is a great idea?


  • Vaughan
    • Support/SLS MockingJay

    Hi Ron,

    Sorry to hear you're having issues with domain mapping.

    It looks like initially that the DNS is incorrect for the domains you are trying to map.

    Does your multisite have a dedicated/static IP address.

    I note that when i ping authorpublishing.info to get the IP address it gives me the address:

    Unfortunately, when I enter this IP address in the browser, It takes me to

    This means that your sites IP address does not have it's documentRoot pointed at your multisites documentRoot.

    When I enter your sites IP address, I should actually see the homepage of your multisite & not a server page, you might need to ask your host to look into this for you.

    Tell them you need a static IP address for your multisite & the IP address must have it's documentRoot/resolved to the documentRoot of your authorpublishing.info site.

    Hope this helps

  • rmahon
    • Site Builder, Child of Zeus

    I'm still fighting this, I set up my multisite as subdomains.

    Should should it be subdirectories?

    If so, can I change it.

    As I remember I also used to go into cPanel and map it. Is that stat still necessary.

    Thanks Ron

  • Vaughan
    • Support/SLS MockingJay


    It should work fine with either subdomains or subdirectories.

    The issue here is that the IP address is not pointing at the documentRoot of your multisite (where wp-config.php) resides. Until that happens you will not be able to map the domains using A records.

    You can try parking the domains on your server, then make sure they point at your documentRoot (where wp-config.php), that may work, you wouldn't need A records then.

    Hope this helps

  • rmahon
    • Site Builder, Child of Zeus

    *Are now mapped to http://authorpublishing.info/ 10.14.14

    Here's a step-by-step instruction if it's ever comes up again.

    go to cPanel: domain/aliases/map domain name
    use this form: ronmahon.com no prefix

    ** I use a high-security cPanel that lives on the cloud. Look for mapped domain.

    Go to multisite network dashboard/
    When adding sites here use the domain without.com or any other extension.

    For site title: use the full name no prefix = ronmahon.com

    Next access your new domain: ronmahon/dashboard/
    By offering over the new domain name and selecting dashboard

    Enter some data
    One page, one post maybe.

    Link the dashboard to the mapped domain
    under tools/domain mapping. Enter into a fully qualified name

    front redirect should be: directed to a mapped primary domain.

    Like everything else once you know how it's easy.

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