Using Authorize.net with Marketpress

Hi,

I'm using Authorize.net on Marketpress. I have setup the Login ID, Transaction ID, and MD5 Hash (I've done this previously with another cart without issue). On checkout I get the following error:

"Oops! An error occurred while processing your payment.
There was a problem finalizing your purchase. Please go back and try again."

I am wondering how to debug this issue so that I can resolve it.

I have assigned login permissions to the https://mychiroblog.com multisite. The cart is active on https://chirodesigngroup.mychiroblog.com

I setup a $1 test transaction here:

https://chirodesigngroup.mychiroblog.com/store/products/test-product/

I used a valid credit card when I received the error.

I looked in the backend to see if there is any error log for the cart but I couldn't find anything.

Thanks,
Pat

  • Jayman Pandya
    • Recruit

    Hi wlpdrpat,

    When I try to login to your site using the Staff Support Access, I get CSRF verification failed error. Can you please share the credentials to your site using our secure contact form on https://premium.wpmudev.org/contact/#i-have-a-different-question

    Subject: "Attn: Jayman Pandya”
    -login url
    -username
    -password
    
    -link back to this thread for reference
    -any other relevant urls
    Please respond to this thread with your findings so that I can help you further in this.

    Thank you
    Jayman

  • Jayman Pandya
    • Recruit

    Hi wlpdrpat,

    Thank you for sending out the information. I am sorry for the delayed response.

    The settings on your site looks fine.As the error is happening while processing the payment, can I ask you to reach out to Authorize.net and ask them if they are receiving the data from the site or not?

    While you await Authorize.net to respond, please also go ahead and run a small plugin/theme conflict test to eliminate the issue of conflict on the site.

    To learn more about a plugin conflict test, see this guide below:
    http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Please write back to the thread once you have heard from Authorize.net and have results of Plugin Conflict test.

    Looking forward to hear from you.

    Thank you
    Jayman

  • wlpdrpat
    • Site Builder, Child of Zeus

    Hi Jayman,

    I just got off of the phone with Authorize.net. They are not receiving any data from the website.

    Is the Authorize.net Payment Gateway using the AIM API? They suggested that this is very likely the cause of it not connecting. They said the AIM API was deprecated last spring. It is due to be turned off in the next couple months and is currently no longer accepting new connections.

    I will try debugging for plugin and theme conflicts - I have the Health Check plugin installed for this purpose. I will let you know my findings.

    Thanks,
    Pat

  • wlpdrpat
    • Site Builder, Child of Zeus

    Hi,

    Following up again to see what the status is the Authorize.net payment gateway.

    My client is getting a bit impatient at this point. If there is anything I can do to help expedite the process please let me know.

    If you can provide some form of an estimated time frame it would be very much appreciated.

    Thanks,
    Pat

  • wlpdrpat
    • Site Builder, Child of Zeus

    I have more bad news for the MarketPress plugin.

    When we couldn't get the Authorize.net payment gateway to work for my client, I convinced my client to try another payment gateway and they reluctantly agreed to setup a Stripe account.

    So, I was breathing a sigh of relief but it was short lived.

    I added their Stripe credentials in the the Payment settings and tried to checkout only to receive a different error that said we couldn't connect to Stripe because we were using the wrong version of TLS.

    So, I investigate and find out that the version of OpenSSL is related to the version of PHP installed and to upgrade the version of OpenSSL I would have to upgrade the version of PHP.

    So, I upgrade the version of PHP to 7.2 which should allow the connection to stripe via TLS 1.2 but the MarketPress plugin is throwing a bunch of errors and causing the white screen of death.

    Maybe it is a theme issue - we are still investigating - but I didn't see any error messages related to the theme and the only plugin that is activated is MarketPress and we are getting a half dozen errors related to MarketPress.

    Is MarketPress supposed to be compatible with the latest version of WP and PHP 7.2?

  • Jayman Pandya
    • Recruit

    Hi wlpdrpat,

    I am unable to find the chirodesigngroup.mychiroblog.com on your multisite network. Also when I try to visit chirodesigngroup.mychiroblog.com, I am redirected to mychiroblog.com. Have you changed anything at your end.

    Also can you tell us on which site is the issue of Stripe payment happening? Is it happening on chirodesigngroup.mychiroblog.com?

    If not then can you send login information of the site where the issue is happening in the below format? Please use our contact form on https://premium.wpmudev.org/contact/#i-have-a-different-question

    Subject: "Attn: Jayman Pandya”
    -login url
    -username
    -password
    
    -link back to this thread for reference
    -any other relevant urls
    Please respond to this thread with your findings so that I can help you further in this.

    Thank you
    Jayman

  • wlpdrpat
    • Site Builder, Child of Zeus

    Hi Jayman,

    We moved the site to it's own domain. However, the issue ended up being the theme I was using but the errors were not showing up when debugging. When I switched to default theme it resolved the issue with stripe.

    Thanks,
    Pat

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.