I have asked the same two questions twice and I still don't

Hi,
I have asked the same two questions twice and I still don't understand what I have to do. Is there a way to talk to someone. My technical abilities and my english is limited. I know my questions are simple. I am sure that with a single short phone call, I would probably get what I need to finally be able to use your plug-in.

It's been a week now and I still can't use it...
Thank you in advance,
Sujata
450-969-5480
or skype if you prefer: sujata.vadlamudy