I have been trying to set up directory for one month.

I have been trying to set up directory for one month. I've gotten conflicting advice from 'the experts' about multisite (not even sure I need it). I've posted dozens of questions, but never get answers (they ask for more info-then never answer). I bought your service for support; your ads says 'be set up in 30 minutes with no coding'. Well, that hasn't happened. I need a refund of this month's membership fee.