I have bought the newsletter plugin but I am not happy with

Hi guys,

I have bought the newsletter plugin but I am not happy with it. It does not seem to work or maybe I am doing something wrong.

Can I have a skype call with one of your staff to set everything up? I need to be creating customised newsletters.

If not possible, can you guys please make a refund and/or let me get another plugin?

If this does not get solved, I might move to mailchimp which is much more user friendly.

Thanks,
Arush