I have built a website for a client who specifically asked

I have built a website for a client who specifically asked for it to work perfect in IE8 as many of their visitors still use it. I've tried my best but keep getting notifications that it's not working properly in IE8. Especially the floating cart.
Now for the strange part: I can't reproduce their issues in IE8 anywhere. I've tested it in Browserstack, it turns out fine. I've tested it on old computers, all looks good. I've asked others to test it, no problem.
One of the people working for the company has tested at her home, and again, it all looks good.
So the problem seems to occur only inside the company building. I've asked them to refresh their cache and see if it's possibly a problem with their system.
Does anyone have any experience with issues like this? I would really appreciate any suggestions to help me solve this!

Best regards,

  • Patrick
    • Support Monkey

    Hi there @Jolandak

    I hope you are well today!

    It would help to know exactly what the issue(s) is/are. :slight_smile:

    Is it a question of layout? Or functions/features not working as expected?

    If the issue, whatever it is, only occurs inside the company building, there is likely interference from the company firewall, or other intranet settings.

    Perhaps their IT people could provide some clues.

  • Jolandak
    • Site Builder, Child of Zeus

    Hi Patrick,

    Thanks for your reply!
    I think most of the layout problems have been solved, the shopping cart is what's not functioning ok. The have sent me a screenshot of the floating cart content sliding underneath the main content area. Also there have been some errors occurring on screen when proceeding checkout, but I can't see it.

    I will try to contact the IT people tomorrow. Also I have made an appointment to speak to one of the employees tomorrow, I will ask her what problems they still have.

  • Jolandak
    • Site Builder, Child of Zeus

    Hi Patrick!

    Well, it's solved!!! I just heard. I sent an e-mail to their IT guy. Luckily it was a problem in their own settings.
    As it turns out they're using an old webmail program. Their employees have to open their webmail, but in order to be able to view it correctly they messed with the LAN settings and compatibility view (not sure if that's the right English translation :slight_smile: Since it applies on their webmail it also applied to the website.

    Anyway, setting it back to standard settings solves the problem. And they're switching to a new server, which will make the problem disappear forever. (I hope)

    I have been monitoring their visitors and there are a lot of IE8 users, but I'm not really worried that those visitors have been messing with their settings. The few that might have... Well, that's not worth the extra effort I think.

    Thank you very much for your support and the follow up.

    Best regards,

  • Patrick
    • Support Monkey


    That is excellent news indeed!

    When an issue is confined to a specific group or environment, the first things to check are those elements that are common to all.

    As it was reported only within that company building, the source of the issue would also be there. :slight_smile:

    Glad they managed to get this sorted!

  • Jonathan
    • The Bug Hunter

    Hey @Jolandak,

    One thing you could do is at the very top of your theme's header.php add the following:

    <?php header('X-UA-Compatible: IE=edge,chrome=1'); ?>

    This basically tells IE to always use the edge/latest version even when in compatibility mode. :slight_smile:

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