I have paid for and installed and activated wpsmush pro,

I have paid for and installed and activated wpsmush pro, however it seems to not be activated and it is still only giving me the free options not pro options. I deleted the free version but no change. I have uninstalled, deactivated many times no change. I cannot access support staff access grant access tab, it will not let me select this at all. I do not have a membership, I have the wpmudev dashboard installed and activated and a membership with smush pro installed and activated. what can I do now?