i have request there

Hi,
i have request there
https://premium.wpmudev.org/forums/topic/students-cant-see-course-content-after-update#post-812603
but no help from you!
Your plagin dont work with standart WP theme.
My business dont work more than 2 weeks due to neglect on your part!
Do you think it's okay for users of your plugin?

If your business is not working 2 weeks and users could not get what they paid for - you would solve your problem at the same rate?