Backup Issue

I have started to experience difficulties with backups, “The site is experiencing technical difficulties.” in the middle of backups

  • Luís
    • Support

    Hi James ,

    Hope you’re doing well!

    I increased the memory_limit to 1024MB adding the following code to wp-config.php:

    define('WP_MEMORY_LIMIT', '1024M');

    Also, excluded a folder that belongs to other plugin that you may have installed in the past (wp-content/aiowps_backups), I did this is Snapshot -> Settings, under Global File Exclusions.

    After this I was able to make a successful backup. You mentioned the same issue is happening on other sites hosted in the same server. I will suggest you to try do a similar procedure, increasing the memory_limit and also check if there are no folders containing big files (like the folders from older backup plugins).

    If the issue stills, try add the following codes in wp-config.php to reduce the chunk sizes:


    Add the code right above the line that says: /* That’s all, stop editing! Happy blogging. */

    I hope this information has been helpful. If I can help you in this or other related question, please let me know!

    Cheers, Luís

  • Kris
    • Support

    Hi James

    To investigate this more could you send below data so we could take a closer look on this for you?

    Please send it through our secure contact form here and make sure that subject is “I have a different question” and:

    – Mark to my attention: ATTN: Krzysztof Tomczyk

    – Site access (login url/ username / password)

    – FTP credentials (host / username / password) or cPanel data (login url/ username / password)

    – Link back to this thread

    Please confirm here in thread that you have sent that message.

    Kind Regards,


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