I have the pro

I have the pro version but I always get the message that I have the free version.

I can't reinstall the plugin either. How do I proceed here?

  • Rupok
    • Support Ninja

    Hi Beat,

    I'm so sorry to hear the inconvenience you are having. To verify the license, you will need to have our WPMU DEV Dashboard plugin installed and activated. Can you please install and activate that plugin and then login inside that plugin panel with your WPMU DEV account credentials?

    I believe that will resolve the issue for you. If it doesn't, please let us know. We will be very happy to investigate further.

    And regarding reinstalling issue, I could tell you better about the issue if I could see it live, check your current configuration and make some tests on your site. Would you mind allowing Support Access so we can have a closer look at this?

    To enable support access you can follow this guide here:
    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Please confirm here when you are done granting Support Access. I'm looking forward to hearing from you and resolving this issue as soon as possible.

    Have a nice day. Cheers!
    Rupok

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