I have two problems: the pop up isn't active in the web and my version pro has'n update

I have two problems urgently:

1. I made a pop up and I activated but isn't active in the web
Is there anything I can do? put a code into the html directly etc ...
I need a solution today please

2. I upgraded and paid for the Pro version, but the program will not let me use the advanced color controls for editing etc. I desistalado and reinstalled but nothing. Thank you